Last updated: 11 October 2026
Returns for wrong or damaged products
Request assistance within 7 days of delivery if your item arrived damaged, defective, incorrect, or in a size different from the size ordered. Email your order number, a description of the issue and clear photos to support@wearnpc.com. We may ask for reasonable supporting information; an unboxing video is not compulsory. WearNPC covers authorised return and replacement shipping for our errors or product defects. We will arrange an appropriate replacement or refund following review, consistent with your applicable consumer rights.
One-time size exchange
If you selected a size that does not fit, you may request one voluntary size exchange per order within 7 days of delivery. The item must be unworn, unwashed and retain its original tags. WearNPC pays the authorised return and replacement shipping. Exchange is subject to the requested size being available; contact us to confirm the available options before returning anything. There are no additional voluntary size exchanges after this one-time exchange.
No change-of-mind returns
We do not accept returns or refunds simply because you changed your mind or no longer want the item. The one-time size exchange above is the only voluntary exchange exception. This does not restrict remedies for a fault, incorrect item or other rights provided by law.
How to return
Contact support@wearnpc.com first. We will provide return instructions and the correct return address. Do not send products to a fulfilment partner or the business contact address without authorisation.
Refund method and timing
Approved refunds will be processed to the original payment method within 7 calendar days after approval. Where return inspection is needed, we will explain the process and confirm the decision after receipt. Your bank or payment provider may take additional time to show the credit; contact us if it has not appeared so we can help trace it. We will not replace a monetary refund with store credit without your agreement.
Cancellation
Customer-requested cancellation is not available once an order is placed. Please check the product, size and address before paying. If WearNPC cannot fulfil an order or cancels it, the amount paid for the unfulfilled order will be refunded to the original payment method. This restriction does not limit cancellation or refund rights required by applicable law.
Your consumer rights
These policies do not exclude or limit remedies available under applicable Indian consumer law, including for defective, deficient, misdescribed or undelivered goods and late delivery where the law requires a remedy. Statutory claims are not extinguished by our standard request window. Contact us so we can resolve the issue.
Contact WearNPC Support Team at support@wearnpc.com or +91 946 688 8357. Business contact address: 1563, Sector 7, Faridabad, Haryana 121006, India.